2999 bet Privacy Policy

1 Who We Are and Who This Policy Applies To

2999 bet is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to everyone who visits the 2999 bet website, creates an account, uses the mobile app, or accesses any of our services.

This policy has been prepared in compliance with applicable data protection laws and regulations in Bangladesh. We respect your personal information and want to be transparent about how it is handled.

2 What Information We Collect

2999 bet collects certain types of information to manage accounts and provide services. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Address details
• Payment details — bKash, Nagad, Rocket, or Upay number
• Password required for account security (stored in encrypted form)

2.2 Information Collected Automatically

• IP address and device identification information
• Browser type and version
• Login and logout times and session data
• Game play history and betting records
• Transaction history and deposit/withdrawal details
• Information collected through cookies and similar tracking technologies

3 How We Collect Information

2999 bet collects information through the following methods:

3.1 Registration Process

When you create a new account on 2999 bet, your name, mobile number, email, and date of birth are collected through the registration form. This information is essential for account verification and age confirmation.

3.2 Identity Verification Process (KYC)

To ensure platform security and prevent fraudulent activity, additional identity-related information may be collected as part of the KYC (Know Your Customer) process.

3.3 Customer Service Communications

When you contact us via live chat or email, the details of that conversation may be retained for resolving issues and improving service quality.

3.4 Automated Technologies

When you visit the platform, cookies, web beacons, and similar technologies automatically collect certain information. This helps improve your browsing experience and analyse platform performance.

4 Purposes for Using Information

2999 bet uses collected information only for specific and lawful purposes. The main reasons we use your information are described below:

• Account Management: Creating, verifying, and keeping your account secure, and managing the login process.
• Transaction Processing: Safely completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving your questions or complaints quickly and effectively.
• Fraud Prevention: Preventing account misuse, fraud, and money laundering.
• Bonuses and Promotions: Correctly delivering eligible bonus offers and promotional benefits.
• Responsible Gaming: Monitoring your gaming activity to identify problematic behaviour and providing support when needed.
• Platform Improvement: Analysing user experience to continuously improve service quality.
• Legal Obligations: Complying with applicable laws and regulations and providing required information to relevant authorities.

Visit our About Us page to learn more about 2999 bet's values and how we work for our users.

5 Sharing Information with Third Parties

2999 bet never sells your personal information or transfers it to third parties for commercial purposes. However, we may share information in certain specific circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technical support, and fraud detection. These partners operate under a strict confidentiality agreement.

5.2 Game Providers

Our game studio partners including Evolution, Pragmatic Play, PG Soft, and JILI may receive the minimum information necessary to provide specific gaming services.

5.3 Legal Requirements

Information may be provided in compliance with applicable law in response to a valid legal order, court directive, or request from a government authority.

5.4 Business Changes

In the event of a business sale, merger, or restructuring, user information may be transferred to the relevant successor entity — however, the protections under this policy will continue to apply.

6 Data Storage and Security

2999 bet applies industry-standard security measures to keep your information safe.

6.1 Security Technologies

• SSL (Secure Socket Layer) encryption is used for all data transmissions.
• Sensitive information — such as passwords and payment details — is stored in encrypted form.
• Firewalls and anti-intrusion systems are active to prevent unauthorised access.
• OTP verification and two-factor authentication apply when accessing your account.

6.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Once that period ends, information is securely deleted or anonymised.

6.3 Response to a Data Breach

If a security breach occurs and it affects your personal information, we will notify you as soon as possible and take the necessary remedial steps.

7 Cookies and Tracking Technologies

2999 bet uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help us operate our services effectively.

7.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. Their main functions are maintaining login sessions, saving language preferences, and performing security checks.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to re-enter the same information on every visit.

7.3 Analytics Cookies

These cookies collect information to help us understand how the platform is being used. The data collected is generally anonymous and is used to improve service quality.

7.4 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Your Rights

Every user registered with 2999 bet has certain important rights over their own information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances — though this may be limited where legal obligations exist.
• Right to Restrict Processing: The right to request that use of your information be limited in certain circumstances.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to marketing communications or profiling.

To exercise any of these rights, please contact our customer support. We will respond to your request within a reasonable time. Visit our Responsible Gaming page to learn about your rights related to responsible gaming.

9 Protection of Minors

2999 bet strictly does not provide services to anyone under the age of 21. All services and bonus offers on our platform are for individuals aged 21+ only.

Age verification is in place during the registration process and we do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the account.

If a parent or guardian suspects that their child has registered without permission, please contact our customer support.

10 Changes to This Policy

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will send a notification to your registered email or mobile number. However, it is your responsibility to check this page regularly, as continued use of the platform will be taken as acceptance of the updated policy.

If you have any questions about changes to our policy, please contact customer support. For more details, see the frequently asked questions in our FAQ section.

11 Contact

If you have any questions or feedback about this privacy policy, or wish to exercise your rights, please contact us:

• Live Chat: Speak with us directly in Bengali or English via our live chat, available 24/7.
• Email: [email protected]

Our customer service team is available 24 hours a day, 7 days a week and can assist you in both Bengali and English. We take any concerns about your privacy seriously and try to respond promptly.